FAQ
1. Are you an official UEFA reseller, or do you operate as a secondary market broker?
We operate as a secondary market broker through our sports blog, offering tickets to a wide range of events—including football, basketball, Formula 1, tennis, concerts, and more. While we are not an official UEFA reseller, we have access to tickets at preferential prices. Your entry to the event is 100% guaranteed, or you'll receive a full refund no later than 3 days before the event begins.
2. After completing my purchase, when will I receive my tickets?
Once your purchase is complete, you can immediately submit your personal details (full name, email, and ID or passport number) to finalize your ticket. Every night after midnight (Central European Time), all submitted ticket orders are forwarded to UEFA for digital issuance. Final tickets—including seat numbers—are issued directly by UEFA and can be added to your UEFA Mobile App. Delivery timing may vary slightly depending on UEFA's processing, but rest assured your entry is 100% guaranteed, or your money will be refunded no later than 3 days before the event.
3. Do you offer refunds if something goes wrong or the event is cancelled?
Once a ticket purchase is confirmed by us and UEFA, it is generally non-refundable. However, in rare cases, we may issue a refund—only if UEFA has not yet finalized the ticket and the visitor has not added it to the UEFA Mobile App. If the event is officially rescheduled by the host, a full refund may be granted regardless of ticket status.
4. Are your tickets official and guaranteed?
Yes, all tickets sold on our platform are 100% guaranteed and sourced from authorized or verified sellers. We ensure authenticity for a secure and reliable experience.
5. Are the tickets transferable to another person?
Yes, tickets are fully transferable. After purchase, each ticket is personalized with the visitor’s full name, email, and ID or passport number. However, you can update these details at any time, allowing you to transfer the ticket to someone else if needed. This makes it easy to resell or gift your ticket without any complications.
6. Can I choose my seat?
We offer a selection of seating categories (e.g., Category 1, 2, 3, VIP). While specific seat numbers may not always be listed, your seats will be within the section and category you select.
7. Is my payment and bank details secured?
Absolutely. Our platform uses SSL encryption and secure payment gateways to protect your personal and payment information.
8. Can I contact you if I need help?
Yes! Our customer support team is available via email at: support@stadiotickets.com
Visit our Contact page for full details.
